Terms of Use

By booking or staying at a property managed by Stayterra Properties, you agree to comply with the terms outlined in our Rental Agreement and the conditions below. These terms are designed to ensure a safe, transparent, and comfortable experience for all guests.

By accessing or using this website, you also agree to these Terms of Use. We may update these terms periodically, and continued use of the website indicates acceptance of any changes.

1. Booking & General Terms

  • Booking Platforms Only: All reservations are made exclusively through Booking.com and Vrbo.
  • Website Purpose: This website is for informational use, guest inquiries, and support only. It does not process bookings or payments.
  • Agreement to Policies: By confirming a reservation, guests agree to:
    • These Terms of Use
    • Payment, Cancellation & Refund Policy
    • Privacy Policy
    • Listing-specific terms on booking platforms
  • Priority Clause: In case of any conflict, the terms listed on Booking.com or Vrbo will take precedence.

2. Payment, Cancellation & Refund (Summary)

Full details are available on our dedicated policy page and property listings.

Standard Rate

  • No payment at booking
  • Deposit (1 night) charged 7 days before check-in
  • Free cancellation up to 7 days prior
  • Late cancellation → 1-night charge

Promotional Rate

  • Up to 15% discount
  • Deposit required before arrival
  • Free cancellation up to 7 days prior
  • Late cancellation → 1-night charge

Special Savings Rate

  • Up to 35% discount
  • Full payment required in advance
  • Free cancellation up to 7 days prior
  • Within 7 days → non-refundable

Refunds

  • Subject to selected rate conditions
  • Processed within 1–3 business days
  • Bank processing may take up to 7 business days

3. Check-In & Check-Out

  • Check-in: 4:00 PM
  • Check-out: 12:00 PM
  • Late Check-out: Unauthorized delays may result in additional fees
  • Guests must follow all instructions provided via booking platforms

4. Self Check-In

  • All properties offer secure contactless check-in
  • Access details are sent before arrival via registered email
  • Guests are responsible for reviewing instructions prior to arrival

5. Property Use & Guest Responsibilities

Guests agree to the following:

  • No smoking indoors (penalties may apply)
  • No parties or events without approval
  • Respect neighbors and avoid excessive noise
  • Maintain the property in good condition
  • Report damages immediately

Additional charges may apply for:

  • Damage beyond normal wear
  • Excessive cleaning
  • Policy violations

6. Maintenance & Property Access

  • Authorized personnel may access the property for:
    • Repairs
    • Inspections
    • Emergencies
  • Advance notice will be provided where possible
  • Minor disruptions (e.g., internet issues) do not qualify for refunds

7. Personal Belongings & Additional Rules

  • Lost items: Recovery is not guaranteed
  • Shipping costs (if applicable) are the guest’s responsibility
  • Unauthorized commercial photography or filming is not allowed
  • Additional cleaning or damage-related charges may apply

8. Limitation of Liability

Stayterra Properties is not liable for circumstances beyond its control, including:

  • Weather disruptions
  • Power outages
  • Natural disasters
  • Travel or government restrictions

Guests are responsible for:

  • Personal safety
  • Belongings
  • Conduct during their stay

9. Property Condition

  • Property must be left in a clean and reasonable condition
  • Trash should be disposed of properly
  • Furniture and items should not be moved or removed
  • Damages or violations may result in additional charges

10. Privacy Policy

  • Personal data is used only for booking management and guest communication
  • All data is handled securely and in compliance with applicable laws
  • We do not sell personal data
  • Full details are available in our Privacy Policy

11. Updates to Terms

We may update these Terms of Use periodically.
The version active at the time of booking will apply to your reservation.

12. Contact Information

For questions or support:

Stayterra Properties
📧 Email: info@stayterraproperties.com
📞 Phone: (844) 668-3616