Privacy Policy
At Stayterra Properties, we are committed to safeguarding your personal information and respecting your privacy. All reservations for our properties are processed exclusively through trusted platforms such as Booking.com and Vrbo. These platforms handle booking and payment data under their own privacy policies.
We only receive limited guest information (such as contact and reservation details) necessary to manage your stay, and we handle this information responsibly and securely.
1. Information We Collect
We collect essential personal and non-personal data to operate our services efficiently.
A. Personal Information
- Full name, email address, and phone number (when booking or contacting us)
- Reservation details including stay dates and preferences
- Identification details (passport or ID), where required by law
- Payment information is securely processed by Booking.com and Vrbo — we do not store card details
B. Non-Personal Information
- Device and browser information (IP address, browser type, operating system)
- Website usage data (pages visited, time spent, interactions)
- Cookies to enhance functionality and analytics
2. How We Use Your Information
Your data is used to:
- Manage and confirm bookings
- Communicate before, during, and after your stay
- Provide check-in instructions and guest support
- Improve our services, website, and guest experience
- Comply with legal, tax, and regulatory obligations
- Send important updates or promotional messages (only with your consent)
3. Legal Basis for Processing
Where applicable (such as GDPR regions), we process your data based on:
- Your consent (e.g., marketing communication)
- Contractual necessity (to fulfill bookings)
- Legal obligations (e.g., guest registration laws)
- Legitimate business interests (service improvement and security)
4. Data Security & Handling
All bookings and payments are securely handled via Booking.com and Vrbo.
We implement industry-standard security measures including:
- Encrypted communication
- Restricted access to authorized personnel
- Secure third-party communication tools
We do not store or process payment card information.
5. Sharing of Information
We only share data when necessary:
- With Booking.com and Vrbo for booking management
- With service providers (cleaning, maintenance, IT support)
- With authorities when required by law
We never sell or trade your personal data.
6. International Data Transfers
As part of our operations, your data may be processed in different countries. We ensure that any cross-border data transfers comply with applicable privacy laws and are protected with appropriate safeguards.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to data processing
- Withdraw consent for marketing communications
To exercise your rights, please contact us using the details below.
8. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill bookings
- Provide services
- Meet legal and financial requirements
After this period, data is securely deleted or anonymized.
9. Cookies & Analytics
Our website uses cookies to enhance user experience and analyze performance. You can control or disable cookies through your browser settings.
We may use analytics tools to improve our website, but no personally identifiable data is shared with third parties.
10. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If such data is identified, it will be promptly removed.
11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be published on this page, and continued use of our services indicates your acceptance of those changes.
12. Contact Us
For any questions regarding this Privacy Policy or your personal data, please contact us:
Stayterra Properties
📧 Email: info@stayterraproperties.com
📞 Phone: (844) 668-3616
📍 Address: 3 Victoria Station, Newport News, VA 23608